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© 2016 Your Business Name!

 

How to Stream

STEP ONE

If you don’t already have a connected TV, compatible Samsung Smart TV or Android TV, get started with Apple TV, RokuAmazon Fire TV or Chromecast with Google TV.

STEP TWO

Search for “Artcast” in the App Store on Apple TVRokuAmazon, Google Play, or your Samsung TV. Download and then instantly start streaming. Our monthly subscription fee ranges from $2.99 to $4.99 depending on which device you are using and includes unlimited streaming of all galleries.

STEP THREE

Browse the vast Artcast library of more than 500 galleries, spanning a wide variety of fine art, photography and video.

STEP FOUR

Choose “Art for Your TV” by selecting the gallery you’d like to display. Galleries stream works of art and photography for the duration of your choice and with or without artist information before transitioning through the entire collection of images and then looping for a seamless and endless display.

Frequently Asked Questions

GENERAL

+ - WHERE IS ARTCAST AVAILABLE?

Artcast is currently available globally through Samsung, Google, Roku, Apple TV and Amazon Fire TV. If you don’t already have a Samsung Smart TV, Android TV or streaming device, you can purchase Roku here (starting at $29), Apple TV here (starting at $149), Chromecast with Google TV here (starting at $49.99), or Amazon Fire TV here (starting at $39.99).

+ - WHERE CAN I USE ARTCAST?

Artcast can be used anywhere you have a TV and an internet connection — home, work, lobbies, restaurants, doctors offices and beyond! And we love seeing where you use Artcast and welcome you to send us a picture of that to info@artcast.tv or tag us on social media @artcast_tv and #ArtForYourTV.

+ - HOW MUCH DOES ARTCAST COST?

A subscription for Artcast is available on Samsung, Google, Roku and Amazon Fire TV for $2.99/month and on Apple TV for $4.99/month. Subscribers enjoy instant access to more than 75,000 works of art across over 500 different galleries. Our galleries and artwork are updated weekly with new content and optimized beautifully for your HD or 4K TV.

+ - IF I HAVE MULTIPLE TVS THAT I WANT TO STREAM ARTCAST ON, DO I NEED SEPARATE SUBSCRIPTIONS FOR EACH?

If the TVs/devices are hooked up to the same wireless network, you can use the same subscription for on all of them except Samsung TVs due to limitations within their platform. If the TVs are in a different geographic location using a different wireless network, you will need to have a second/separate subscription.

+ - HOW DO I CANCEL MY SUBSCRIPTION TO ARTCAST?

If you’d like to cancel your subscription you will have to do that through the device platform in which you are subscribed. We do not have the ability to do this for you on our end as all subscriptions are managed through either Apple, Roku, Google, Amazon or Samsung.

To manage subscriptions on Apple TV, go to Settings > Accounts > Manage Subscriptions – or to learn more, visit: https://support.apple.com/en-us/HT202039

To learn more about managing subscriptions on Roku, visit:

https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

To learn more about managing subscriptions on Amazon FireTV, visit: 

https://www.amazon.com/gp/help/customer/display.html?nodeId=G57V745LBUAWDQ78

To learn more about managing subscriptions on Google, visit:

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DDesktop&hl=en-GB

To cancel a subscription for Samsung, please go to “Manage Subscription” in the Artcast Settings menu in the app and click on “Manage Subscription”. Through there a link will be sent to complete the process. Alternately, you can visit www.artcast.tv/subscriptions, log in to your account and cancel.

STREAMING DEVICES & TVS

+ - I HAVE A LG SMART TV. CAN I ACCESS ARTCAST DIRECTLY THROUGH IT?

Not unless you have an external device attached to it such as Apple TV, Chromecast, Roku or Amazon FireTV. We do not currently have a native app available for LG TVs.

+ - CAN I USE THE SAME LOGIN INFORMATION FOR ROKU, APPLE TV AND/OR AMAZON FIRE TV?

No.

+ - CAN I ACCESS ARTCAST THROUGH AMAZON PRIME OR NETFLIX?

No. At the moment Artcast is not available through either Amazon Prime or Netflix.

+ - HOW CAN I DOWNLOAD ARTCAST FOR APPLE TV?

Artcast is available for Apple TV 4th generation and newer only. It is not available via iTunes, through your iPhone, nor computer.

In order to find us in the app store, use Apple TV to navigate to the “Search” icon and search for “Artcast” by typing in the name “Artcast” to the Apple TV search bar. For a more detailed explanation on how to do this, visit: 

https://support.apple.com/guide/tv/find-apps-atvb5a7dd799/tvos

Once you see the Artcast logo, click on and download that “Artcast” App. The Artcast app icon will then show up in your Purchased Apps on your Apple TV and on your home screen ready to use. 

+ - HOW CAN I DOWNLOAD ARTCAST FOR CHROMECAST OR ANDROID TV?

Artcast can be found in the Google Play Store by searching for “Artcast”. For a more detailed explanation on how to do this, visit:

https://support.google.com/googleplay/answer/190860?hl=en

Once you are in the Artcast listing, select “Install”. The Artcast app icon will then show up on your device or in the Apps section of your TV.

+ - HOW CAN I DOWNLOAD ARTCAST ON A SAMSUNG SMART TV?

Artcast can be found by searching for “Artcast” in the Samsung App Store on a Samsung Smart TV.  Note that we are only supported by Samsung TVs with a Tizen operating system, so if you are unable to find the app when searching, odds are that your TV is an older model without Tizen and unfortunately does not the support the app.

Once you locate and install the Artcast app from the Samsung App Store, you will receive a pin and an email will be sent to your associated email address to complete the subscription process by registering your account at https://artcast.tv/subscriptions.

For additional information on how to download apps onto a Samsung Smart TV, please visit: https://www.samsung.com/us/support/answer/ANS00062169/

+ - HOW CAN I DOWNLOAD ARTCAST ON ROKU?

Artcast can be found on Roku by searching for “Artcast” on the app or through the Roku Channel Store via your web brower. For a more detailed explanation on how to do this, visit:

https://support.roku.com/article/208756388

After you locate Artcast, then you can select Buy $2.99 in order to purchase and install the channel. It will then be added to the list of channels under Home on the main screen at the bottom of the list of your channels.

+ - HOW CAN I DOWNLOAD ARTCAST ON AMAZON FIRE TV?

Artcast can be found on Amazon Fire TV by searching for “Artcast” on the app or through Amazon’s website via your web brower. For a more detailed explanation on how to do this, visit:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GRDR6KJPL2FT6YHS

After you locate Artcast on your device, select Get or the shopping cart icon to start your download. If searching through the Amazon website, select Subscribe and then Deliver to your chosen device. The app should then automatically show up on the Home Page of your Amazon Fire TV.

SETTINGS

+ - ARE ARTWORK CAPTIONS (TITLE, ARTIST) AVAILABLE ON ARTCAST?

Yes. All of the artworks in our Classical Art category are captioned and we are still working on captioning (where possible) over 50,000 other images from the other categories so we appreciate your patience until all are complete. Please keep checking back as they will continue to be added on a rolling basis or let us know which galleries you’d like to see captioned next.

+ - HOW DO I TURN ON ARTWORK CAPTIONS?

In order to view captions for works of art, you must select “Display Captions” in the Set Captions Display section of the Settings. Once enabled, works of art that have been captioned will show artist name, title of work and the year of the work for approximately 10 seconds at the start of each image.

+ - HOW DO I CHANGE THE DURATION FOR WHICH PHOTOGRAPHS AND PAINTINGS ARE DISPLAYED?

You can change the image duration by selecting “Set Display Duration” in the Settings. There you have the option for each image to display from 30 seconds up to two hours. 

Select “Infinite” if you only want to have one image from a collection displayed statically. When “Infinite” is selected, paintings and photographs will not change automatically, but rather you will need to change them manually by swiping to the next image using your remote.

+ - IF I SET AN IMAGE ON INFINITE FOR AN EXTENDED PERIOD OF TIME, WILL THIS BURN OUT MY TV SCREEN?

Image burn was a bigger problem with older TV’s rather than newer TV’s, so it hasn’t been an issue for most of our customers; however, each TV is different and we recommend you consult your TV manufacturer for the particular needs of your TV.

+ - HOW DO I CHANGE THE BACKGROUND MUSIC?

In order to change the background music for image/painting galleries, you must select “Set Audio Preference” in the Settings. There you can choose from Chill Out, New Age, Classical or No Audio. We are currently working to add even more options in the coming months, so keep checking back.

For video galleries, it is not possible to change the music as the audio tracks are already embedded.

+ - CAN I PLAY MY OWN MUSIC THROUGH THE APP?

No. Unfortunately at this time that feature is not available.

+ - CAN I STREAM MY OWN ARTWORK OR PHOTOS THROUGH THE APP?

No. Unfortunately at this time that feature is not available.

+ - DOES ARTCAST WORK IN PORTRAIT ORIENTATION ON VERTICAL SCREENS?

No. Unfortunately at this time that feature is not available.

GALLERIES

+ - I DON’T SEE CATEGORIES, ARTISTS OR GENRES OF ART I AM LOOKING FOR ON THE APP. CAN YOU ADD THEM?

We are always looking to expand our offerings so please feel free to send any of all your category, artist or genre requests to our curator (curator@artcast.tv) and we will do our best to add them licensing and logistics permitting.

+ - CAN YOU CREATE CUSTOM GALLERIES FOR MY OFFICE OR BUSINESS?

Absolutely. Whether you want to select any of the programs on the app or work with our curator to design custom programs, we are to accommodate a wide range of VOD demands. No project is too big or small so please contact if you feel we can offer what you are looking for.

+ - I'M INTERESTED IN BECOMING A FEATURED ARTIST. HOW CAN I LEARN MORE?

We love meeting artists and are always looking to share new art with our subscribers and partners. Please visit our Artist Submissions page to download an information packet and submit your portfolio for review.